FAQ
FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at leonark@163.com
How long does it take for my order to be shipped?
Once your payment has been verified, we will process and ship your order within 3 business days. Orders made after 9AM will be processed on the next business day. A notification email containing your order tracking details will be sent to you once the item is sent for shipping.
How much will the postage fee cost?
We provide freee shipping for all orders in the United states, Canada and Europe.
Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
When will I receive my order?
It will take approximately 3 - 5 business days from the order shipped date, for orders ship from the United States.
For orders ship from China, the delivery time frame is subjected to the courier service provider, country of destination as well as customs clearance. The estimated delivery time frame is between 7 - 14 business days.
How long will I receive tracking number?
It will take usually between 1-2 business days
Where is your company located?
We have an office in China, and we are using multiple warehouses to keep and ship our items.
Which currency will I be charged in?
We process all orders in USD.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have problems with my order?
You can email us at leonark@163.com
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Is checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
Will you sell my information?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.